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Research Methodology
11
4D model
(Kessler, 2013)
that emerged through the appreciative
inquiry approach was used:
1. Discovery
2. Dream
3. Design
4. Delivery
(Destination)
Discovery phase
- reflect and
discuss what the concern is
regarding the object of inquiry and
determine a question that need to
be answered
Dream
phase
- imagine the best
possible outcome to answer the
question identified
Design phase -
require concrete
proposals for the new organisational
state of the object of inquiry
Delivery/Destination phase
- some
form of action that should take
place to bring the dream into
realisation