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Gains for first years

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Improved academic skills and academic performance (Astin, 1993;

Landrum & Nelson, 2002; Lewis & Lewis, 2005)

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Improved retention rates (Cuseo, 2010; Schwietzer & Thomas,

1998; Tinto, 1993)

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Increased engagement (Black & Voelker, 2008)

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Feelings of support (Colvin & Ashman, 2010; Light, 2001;

Yazedijian, Purswell, Toews, & Sevin, 2007)

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A sense of belonging at an institution (Jacobi, 1991; Hill & Reddy,

2007; Nora & Crisp, 2007).

•

Appropriate and timeous referral to campus resources and services

(Cuseo, 1991; Grosz, 1990; Kram & Isabella, 1985; Sharkin,

Plagement, & Mangold, 2003).

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Student satisfaction (Rose, 2003; Washburn, 2008)