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The referral model goes hand-in-hand with the previously mentioned Early
Alert
…
Once the students have been
identified
(via the performance in the
Learning Units in the FYE MOOC and/or failure rates) and
clustered
according to
regional office
and the
support service
required, the SRU will
contact the
support staff and provide a list of student numbers
. Similarly, the
SRU will provide the students with the relevant information to contact the
support department(s) directly.
The model will also provide a
follow up
environment on the
services that the students received.
Referral Model
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